1st Line Technician

Role: 1st Line Technician
Location: Brighton (Office-based initially, moving to home working following training)
Hours: Monday - Friday, 9:00am - 5:30pm, 37.5 hours per week
Pay: £25,000 per annum

An excellent opportunity has arisen for a 1st Line Technician to join one of our longstanding clients, an innovative business based in Brighton.

This is a great opportunity to join a small technical team, supporting customers across connectivity, networking, communications, and technical services, with ongoing training and development available.

Benefits:

• Workplace pension
• Private healthcare
• Annual leave allocation
• Training materials for certifications
• Individual and company-based bonuses
• Potential future travel opportunities

The Requirements:

• Previous Helpdesk / 1st Line Support experience desirable but not essential
• Basic networking knowledge, including routers, switches, firewalls, VoIP, LAN/WAN
• Strong written and verbal communication skills
• Confident telephone manner and customer service approach
• Methodical problem-solving skills
• Excellent organisation and time management
• Ability to work well within a team
• Positive, flexible, and proactive attitude
• Willingness to learn new technologies and pursue ongoing training

The Role:

• Providing remote and customer-facing technical support
• Logging, troubleshooting, and resolving customer faults
• Monitoring internal systems and responding to service issues
• Supporting technical administration for connectivity and voice products
• Assisting with internal systems and LAN equipment
• Recording and maintaining internal process documentation
• Supporting projects and onsite installations where required
• Liaising with internal departments, suppliers, and telecom partners

If you're keen to join an exceptional team offering technical variety, ongoing training, and long-term development opportunities, please apply to this 1st Line Technician role or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm, Monday to Friday.