Customer Support Associate
Role: Customer Support Associate
Location: Brighton, East Sussex, Hybrid
Hours: Full-time
Contract: 3-month Fixed Term Contract
Pay: £13.85 per hour
An excellent opportunity has arisen for a Customer Support Associate to join one of our longstanding clients, a growing technology-led business based in Brighton.
This is a 3-month FTC suited to an experienced customer service professional who enjoys working in a fast-paced environment. You will support customers across phone, email and live chat, resolving queries efficiently while delivering a friendly and professional customer experience.
Benefits
- Hybrid working
- 3-month Fixed Term Contract
- Friendly and collaborative working environment
- Modern Brighton office
- Opportunity to gain experience within a fast-paced, technology-led organisation
- Supportive and inclusive team culture
The Requirements
- Previous customer service or customer support experience
- Confident providing support via telephone, email and live chat
- Excellent written and verbal communication skills
- Strong administrative and IT skills
- Ability to accurately maintain customer records and update internal systems
- Excellent attention to detail
- Confident managing multiple customer queries and priorities
- Proactive and solutions-focused approach
- Ability to remain calm and professional in a fast-paced environment
- Comfortable working towards SLAs and KPIs
- Previous experience within a regulated environment would be advantageous
- Financial services or insurance experience would be beneficial but is not essential
The Role
- Respond to customer enquiries via telephone, email and live chat
- Provide timely, professional and friendly customer support
- Understand customer requirements and provide appropriate information and solutions
- Maintain accurate customer information and records on internal systems
- Support customers with account and service-related changes
- Complete associated customer administration accurately
- Work towards agreed service levels and customer support KPIs
- Identify opportunities to improve the customer journey
- Resolve customer issues using initiative and effective problem-solving
- Escalate more complex enquiries where appropriate
- Work collaboratively with colleagues across the wider business
- Provide additional administrative and customer support when required
- Follow relevant regulatory, compliance and internal procedures
If you're keen to join an exceptional team offering a collaborative environment and the opportunity to make an immediate impact within a busy customer support function, then please apply to this Customer Support Associate role below or call Chloe McCausland on between 8:30am - 5:00pm.