Service Desk Apprentice

Job Title: Service Desk Apprentice

Apprenticeship: Information Communications Technician Level 3 Apprenticeship

Location: East Grinstead

Salary: £24,000 - £25,000 per annum

Hours: Full-time

Kick-start your IT career as a Service Desk Apprentice. This is an exciting opportunity to gain hands-on experience providing technical support, troubleshooting IT issues and delivering excellent customer service while working towards a nationally recognised apprenticeship qualification.

Benefits

• Hands-on experience within a growing IT business
• Dedicated mentoring and structured training
• Opportunity to develop technical support and customer service skills
• Exposure to a wide range of IT systems and technologies
• Clear progression opportunities upon successful completion

Requirements

• Passion for IT and technology
• Excellent communication and customer service skills
• Good problem-solving ability and willingness to learn
• Organised with strong attention to detail
• Ability to work well both independently and as part of a team
• Good IT literacy and a proactive approach
• GCSEs (or equivalent) in English and Maths preferred

Responsibilities for an Apprentice

• Provide first-line technical support via telephone, email and monitoring systems
• Respond to incidents and service requests within agreed service levels
• Log, prioritise and accurately update support tickets
• Troubleshoot technical issues and resolve where possible
• Escalate more complex issues to senior team members
• Keep customers updated on the progress of incidents and service requests
• Maintain customer documentation relating to hardware, software and system configurations
• Accurately record time entries and update support tickets
• Deliver excellent customer service at all times

Apprenticeship Information

You will be enrolled on the Information Communications Technician Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, continuing your career within IT Support and Service Desk operations.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on between 9:00am - 5:30pm.