1st Line Support Technician

Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients.

Key responsibilities for the 1st Line Support Technician

• Manage multiple tickets and projects
• Assisting technical support requests within the team.
• Keeping the IT documentation up to date
• Meet and exceed SLAs
• Ensure good communication with both customers and staff
• Direct reporting and working closely with the senior management team.
• This is an office-based role. Some onsite works where required.
• Occasional overtime offered

Key Experience for the 1st line Support Technician

• Ability to work independently and as part of a team.
• Working in a pressurised environment handling multiple tickets and incoming requests
• Exceptional customer service skills and engagement.
• Minimum 1 year working within an MSP
• 1st Line Service desk experience
• Experience of working with Microsoft technologies

Please apply as directed!