Second Line Support (Carlisle)

We are working with a busy and growing organisation to support with the recruitment of a 2nd line Support Technician on a full time permanent basis. This role is based in their Carlisle office 5 days per week with client site visits required (pool car provided)

Key Responsibilities for the 2nd Line Support Technician:

- Visiting client sites to install printers, Wi-Fi and cables

- Onsite and remote 2nd line support via both tickets and phone calls

- Building strong relationships clients, becoming main point of contact for support queries

Key Skills for the 2nd Line Support Technician:

- Experience within an MSP or Cyber Security environment is preferable

- Previous experience at 2nd line level

- Strong relationship building skills

Please apply as directed!