Senior AWS Engineer Contract Cover

Purpose

• Resolve urgent and critical incidents on their AWS hosted estate.
• Ensure the infrastructure is secure, resilient, and highly available, following agreed processes.
• Provide hands-on support for ongoing operations, problem-solving, implementations, system upgrades, and time-critical operational troubleshooting.
• Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as an approachable subject matter expert.

Key Duties

• Critical situation management for the operation and maintenance of the Hosting and Infrastructure
• Act as the AWS and cloud infrastructure SME in response to client questions
• Sharing your expertise.
• Work with colleagues to ensure strict adherence to the contract and established good practice.

Person Specification

Technical

• Strong knowledge of AWS services, including EC2, S3, RDS, Route 53, WAF, IAM, Lambda, VPC and more (see below)
• Strong proficiency in the Windows ecosystem, including:
• Windows Server 22 administration: Active Directory, Group Policy, DNS, and DHCP
• Windows-based workloads hosted in AWS and hybrid environments
• Proficiency in: Terraform, CloudWatch, PRTG, GitHub Code Management and Actions, WAF

Customer Orientation

• Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as subject matter expert
• Willingness to learn and self-teach.
• approachable, customer-focused, and adaptable team player

Personal Effectiveness

• Demonstrate excellent problem-solving skills and the ability to work in a fast-paced environment.
• Keep up to date with changes in technology and apply new knowledge, embracing opportunities to share with colleagues.

Operational

• Reduction in service interruptions, infrastructure costs and customer issues
• Ensure the infrastructure is future-proof and well managed

Key Performance Indicators

Act decisively and proactively to mitigate or minimise service-affecting issues.

Efficient resource management.

Keeping service information up to date.

Qualifications & Experience

• Experienced in EC2s
• Minimum three years' proven experience in a similar role.
• Solid understanding of networking, security, and best practices in cloud architecture.
• Good working knowledge of Windows Server operating systems and associated technologies.
• UK Government Security Clearance (SC) must be held.
• AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or other relevant AWS certifications, Python and other coding experience would be an advantage.
• Experience with containerisation technologies (e.g., Docker, Kubernetes).

Health & Safety Training

• As per internal training matrix