Break Fix Engineer
We are recruiting for a Break Fix Engineer for a leading IT Service provider based in London (EC1)
The role:
The role:
- Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers.
- Support Trainee DC Engineers when required.
- Troubleshoot hardware faults and arrange replacements.
- Install and decommission redundant equipment.
- Provide expert hardware support.
- Responsible for proactive updating of customer and resolution of service.
- Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
- Liaise with onsite support engineers and within other sites.
- Manage all incoming calls, emails to the data centre support function.
- Liaise with third party suppliers to report and escalate customer problems.
- Respond to customers within agreed SLA.
- Follow escalation processes; tickets to support management and other teams as required.
- Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
- Early - 07:00 to 14:30
- Late - 14:30 to 22:00
- Week night - 22:00 - 07:00
- Weekend day - 07:00 - 19:00
- Weekend night - 19:00 - 07:00