IT BCM Change Manager

We are recruiting for a Change Manager on contract to be based in central London to work for a leading Telecoms organisation.

The person will support OCM for Business Continuity Management, NOT ServiceNow specific. Must have the BCM experience.

The Change Manager is responsible for planning and delivering business change and adoption activities within technology and transformation programmes, ensuring new services, systems and ways of working are Embedded, adopted and sustained.

This role is delivery-focused and hands-on, supporting one or more projects at a time, while contributing to the growth and maturity of the ACM practice through the creation of assets, consistent ways of working and continuous improvement.

Key Responsibilities

Change Delivery & Execution

• Deliver end-to-end change management activities for assigned projects, aligned to Computacenter's ACM framework, ensuring adoption is planned alongside technical delivery.
• Produce and maintain core change artefacts including:
• Change impact assessments
• Stakeholder analyses and engagement plans
• Communications plans (in collaboration with Communications Managers where applicable)
• Training and readiness plans

Stakeholder & Business Engagement

• Engage directly with business stakeholders, operational teams and end users to understand impacts, readiness and concerns.
• Support sponsors and managers with practical guidance on their role in enabling adoption and managing resistance.
• Facilitate workshops, briefings and engagement sessions to support understanding, buy-in and readiness across diverse stakeholder groups, including complex public sector environments.

Adoption, Readiness & Risk Management

• Identify and actively manage people-related risks such as change saturation, skills gaps, resistance or operational disruption.
• Track readiness and adoption indicators, escalating risks and recommending mitigation actions where adoption is at risk.
• Work with Adoption Delivery Managers or training leads to ensure learning interventions are timely, role-based and aligned to change impacts.

Governance, Reporting & Assurance

• Provide regular, structured updates on change progress, risks and outcomes to Project Managers and senior change leads.
• Ensure change deliverables meet quality standards and support audit, assurance and governance requirements, particularly in regulated environments.

Practice & Capability Contribution

• Contribute to the ongoing development of Computacenter's internal ACM capability by:
• Reusing and improving templates, tools and playbooks
• Feeding back practical delivery insights to improve the framework
• Supporting internal communities of practice or knowledge-sharing sessions
• Act as a role model for consistent, professional change delivery aligned to Computacenter standards.

Required Skills & Experience:

Essential

• Demonstrable experience delivering business change or adoption activity within technology, digital or organisational change programmes.
• Practical experience producing and executing change plans, impact assessments and stakeholder engagement activities.
• Strong stakeholder engagement skills, with the ability to work confidently with operational teams, managers and delivery colleagues.
• Understanding of how change management integrates with project and programme delivery (Agile, Waterfall or Hybrid).

Desirable

• Experience working in regulated environments with complex stakeholder landscapes.
• Formal training or certification in Change Management (eg Prosci, APMG) or Project Management.
• Exposure to large-scale IT or digital transformation initiatives.

Role Context & Progression

• Reports into ACM Practice Lead.
• Works closely with Project Managers, PMO, Adoption Delivery Managers and Communications Managers.
• Provides a clear progression Pathway into Senior Change Manager as experience, leadership and commercial capability develop.

This is an umbrella contract, the role is Inside IR5