SC Cleared Tech 2
We are recruiting for an SC Cleared IT Engineer for a leading IT service provider based in High Wycombe. Please not you must have active SC Clearance and a manual driving license for this role.Responsibilities
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or the companies own
- Basic IT knowledge
- Great Customer facing skills / can do attitude
- Organised
- SC Cleared
- Manual Driving License
- ServiceNow Knowledge (ideal not essential)
- 90% of role will be travelling around the area (hub/spoke model) handing out End user devices/peripherals