IT Service Transition Lead

*You need to have strong IT Tech Service Transition' experience to apply

We're looking for an experienced Service Transition Lead to join a maturing, enterprise level IT Service Transition function within a large, complex and highly regulated organisation.

This is a hands on role working across major technology programmes, ensuring new and changed services are ready, supportable and successfully transitioned into live operation.

The role:

• Lead Service Transition across multiple projects and programmes.
• Own service acceptance, go-live readiness and handover into support.
• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
• Identify and manage transition risks, issues and dependencies.
• Lead Go-Live Readiness and Acceptance into Service checkpoints.
• Ensure documentation, knowledge transfer and support arrangements are in place.
• Help improve and mature Service Transition processes and governance.

To apply you should have the following:

• Strong, proven Service Transition experience - not purely BAU Service Management.
• Excellent stakeholder management and communication skills.
• Experience managing complex, cross-functional IT transitions.
• Strong understanding of ITIL/ITSM environments.
• ITIL Foundation required; Practitioner or higher desirable.
• Experience of managed service implementations would be highly beneficial.
• A pragmatic, collaborative approach with the confidence to challenge and improve
• Hybrid working (min two days Manchester City Centre office)