2nd Line Support Consultant

Job Description
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Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support.

This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You’ll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions.

Key Responsibilities:

• Resolve escalated tickets from 1st Line support

• Troubleshoot Windows OS, Office 365 and connectivity issues

• Deploy and configure devices via Intune or imaging

• Package and deploy approved applications

• Provide Mac support across the estate

• Support video conferencing troubleshooting and escalate to 3rd parties where required

• Maintain accurate documentation and contribute to the knowledge base

What We’re Looking For:

• Strong Windows OS and M365 troubleshooting skills

• Experience with Intune and endpoint management

• Basic network troubleshooting capability

• Clear documentation and root cause analysis skills

• Confident communicator with a proactive, customer-focused mindset

What’s On Offer:

• Salary range is dependent on experience

• 35-hour working week (between 8am–7pm, Mon–Fri)

• Fully onsite at customer premises

• 25 days holiday rising to 30

• Company bonus scheme

• Ongoing training and certification support

This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support.

Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. xkybehq Clockwork Recruitment is an Equal Opportunities Employer.