Operations Manager - Operational Reporting & Insights

Operations Manager - Operational Reporting & Insight
£50,320 to £60,000 plus great benefits (Work Level 5)
Manchester city centre, in this role you'll work in a hybrid way splitting your time between home and coming into the office around twice a week.

Are you passionate about turning data into actionable insights? Do you thrive on leading teams, driving service improvements, embedding and driving a service mindset putting our customers at the heart of our thinking. If so, this might be the job for you.

We're looking for an Operations Manager to lead our Reporting & Insight Services team within Co-op Business Services (CBS). CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.

This is a fantastic opportunity to make a real impact, helping shape how we use data to drive decisions and improve services across Co-op.

What you'll do

• Lead, coach and inspire a team of 4 to10 colleagues, fostering a culture of collaboration, growth and accountability.
• Own strategic relationships with key data partners across the business, ensuring alignment and impact.
• Drive transformation by embedding end-to-end thinking and championing innovation in reporting processes.
• Design for the future by aligning services with CBS strategy and keeping customer needs at the heart of everything we do.
• Champion continuous improvement, ensuring our reporting services meet high standards for quality, customer experience and efficiency.
• Role model inclusive leadership, creating an environment where everyone can thrive and contribute.

What you'll bring

• Experience setting up or transforming services
• A background in shared services environments
• Strong Power BI skills, with experience using data from sources such as Oracle or SAP
• Excellent analytical thinking skills
• Strong communication, influencing, and coaching skills
• A curious mindset and initiative to drive change
• The ability to connect across teams and lead with empathy and purpose

Why Co-op?

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse environment

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

Please note that we may close applications for this role early.