1st/2nd Line Support

Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses, ensuring the smooth operation of company systems.The role is based on site in Warrington five days a week.

• Annual salary of £26,000 to £30,000
• Access to company pension scheme
• On-site parking and profit-sharing benefits

What will you be doing:

• Prioritising and handling support requests via calls and emails to meet service levels.
• Keeping records of all issues and queries using IT Service Management Software.
• Escalating complex issues to third-party vendors and keeping stakeholders updated.
• Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products.
• Collaborating with the Operational Support team for onsite systems and support activities.
• Participating in User Acceptance Testing for system enhancements and updates.
• Installing and configuring system applications, occasionally working with third-party vendors.
• Supporting team members in testing and diagnosing technical problems.
• Upholding 'best practice' procedures and contributing to continuous improvement initiatives.

What are we loioking for: The ideal you will have a blend of technical expertise and customer service skills.

• A minimum of one year of experience in a commercial environment, with a preference for those knowledgeable in retail support.
• Proficiency with the Microsoft product stack, including Exchange, AD, O365, and Intune.
• Strong analytical and problem-solving abilities, with a knack for troubleshooting.
• Exceptional customer care skills, with effective communication to resolve issues and ensure customer satisfaction.
• Solid understanding of Microsoft PC and Network operating environments and associated applications.

This 1st/2nd Line Support position is an excellent opportunity for an IT professional with a passion for problem-solving and customer service. If you're ready to take on this challenging and rewarding role, we invite you to submit your CV. If you have experience as an IT Support Technician, Helpdesk Analyst, IT Service Desk Analyst, Technical Support Specialist, or Customer Support Engineer, this Systems Support Coordinator role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.