Contract 1st/2nd Line IT Support
Job Title: Contract 1st/2nd Line IT Support Location: Warrington - Site Based Day Rate: £200 to £220 Duration: 3 Months
Excellent opportunity to join the IT support team of a very well-established and expanding company based in Warrington.
They have a highly successful, rapidly growing presence and a reputation for excellent quality and service which the IT team also adhere to when delivering support to their users over multiple sites in the UK.
We are looking for a 1st/2nd line support contractor who is available to start at the beginning of January and has experience in the following:
- Lenovo and Dell hardware
- Microsoft 365 Platform
- Logitech Video Conferencing tools
- Extensive knowledge of Microsoft Windows 11
The Role
Manage and maintain Lenovo and Dell hardware including laptops, monitors, and related peripherals. Samsung and Apple mobile phones and tablets.
- Support incidents and training requests related to the Microsoft 365 Platform, including Teams, ensuring seamless communication and collaboration.
- Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings.
- Document and track all incidents and service requests using the company's IT service management system
- Collaborate with the IT team to escalate more complex issues and ensure swift resolution.
What are we looking for:
Proven experience as an IT 1st / 2nd Line IT Support Analyst
- Technical Proficiency: Strong knowledge of Lenovo and Dell hardware, Microsoft 365 Platform, Logitech Video Conferencing tools, and extensive knowledge of Microsoft Windows 11.
- Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, often on the first attempt.
- Customer Service Orientation: Excellent communication skills to understand user needs and provide timely updates and solutions.