Field Network Installation Engineer
Job Title: Field Network Installation Engineer
Location: Cromer, Norfolk
Salary: £30,000 to £35,000
Benefits: Pension, 23 days holiday plus bank holidays,
Role summary
This role is primarily based at their Cromer office. You will work mainly from this location, supporting network operations, customer systems, workshop preparation and technical tasks. You will also be required to work out on the road, carrying out installations and support visits at customer sites.
Site work will include WiFi installations, CCTV installations, network cabling, router and switch installations, radio link work, broadband and connectivity setups, and other field-based technical duties required by the business.
Key responsibilities
- Work mainly from the Cromer office, supporting day-to-day technical and installation operations.
- Attend customer sites to install, configure and test WiFi systems, CCTV systems, network equipment and related services.
- Install and terminate network cabling where required.
- Configure routers, switches, access points, cameras and other customer equipment.
- Carry out fault finding on customer networks, broadband services, wireless links and site equipment.
- Prepare equipment in the office before installation, including testing, labelling and documentation.
- Keep accurate records of work completed, equipment installed, site notes, passwords and configuration details.
- Communicate clearly with customers, colleagues and suppliers during installations and support visits.
- Follow company procedures for health and safety, working at height, cable routing and customer site access.
- Support other technical tasks as required by the business.
Location and travel requirements
- The role will be mostly based at Cromer
- The engineer must be willing to travel to customer sites as part of their normal duties.
- Road-based work will include planned installations, service calls and site surveys.
- The mix of office-based and field-based work will vary depending on business needs and customer demand.
Skills and experience
- Good understanding of computer networks, routers, switches, WiFi and IP addressing.
- Good understanding of running network cables, and other low voltage cables.
- Experience with WiFi access points, CCTV systems or structured cabling would be useful.
- Ability to troubleshoot technical issues in a practical and methodical way.
- Good customer service skills and a professional approach on customer sites.
- Ability to work alone, manage time and complete work to a good standard.
- Full UK driving licence or ability to travel to customer sites as required.
Personal qualities
- Reliable, practical and willing to learn.
- Comfortable working in both office and customer site environments.
- Good attention to detail when installing, testing and documenting systems.
- Willing to support a small technical team across a varied workload.