Deskside Engineer

We at Coforge are looking for Deskside Engineer in Histon, UK (Onsite)

Role: Deskside Engineer

Location: Histon, UK (Fully onsite)

Type: Permanent

Role Description:

Person will be responsible to visit customer location in order to fix the computer systems and networks of the organisation. He will install and configure computer systems, diagnose hardware/software faults and solve technical problems.

Key Responsibilities:

• Install, upgrade, support and troubleshoot XP, Windows 7/10 and Microsoft Office 2007/2010/2016 and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
• Provide user data and application recovery
• Email account administration, i.e., account creation and management and distribution lists
• User account administration, i.e., account creation and management and password resets on Active Directory
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Technical expertise areas:

• Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting.
• Experience in troubleshooting Windows 7 – 10 and mobile devices (iOS / Android)
• In-depth knowledge of performing hardware and software support for desktop and end client computing.
• Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers.
• Demonstrated ability to perform software upgrades and configuration enhancements.
• Well versed in ensuring preventative maintenance on hardware.
• Able to ensure that all requests from user are logged and right procedures are followed.
• Adept at testing and distributing security patches to clients.
• Track record of participating in rollout of new software and hardware to ensure consistency in company’s technical standards.
• Effectively educate nontechnical users
• Actively works in a ticketing system
• LAN/WAN protocols such as TCP/IP, DNS and DHCP
• Microsoft Office 365 support
• MS Intune knowledge
• Microsoft certification preferred
• ITIL certification

Attributes:

• Work part of shift pattern Mon-Fri.
• Work unsociable hours as required.
• Must be open to 24X7X365 work schedule