Deskside Support Engineer

Role: Deskside Support Engineer

Job Type: Full-Time

Location: London, UK (5 days onsite)

Mandatory Skill

• sWindows 1
• 1MECM (SCCM
• )Intun
• eOffice 365 (O365
• )ITI
• LProblem Managemen
• tServiceNo
• wApplication Deploymen
• tHardware Repai

r
Position Overvi

ewWe are seeking a highly skilled and detail-oriented End User Computing (EUC) Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues and ensuring smooth day-to-day operation

s.You will play a key role in new joiner onboarding, meeting room support, system reimaging, application installation, printer support, and Windows 11 environments across the organization. Strong expertise in Windows OS, Mac OS, system configuration, and troubleshooting will be critical for success in this rol

e.
Key Responsibilit

ies1. Reimaging Machi

• nesManage reimaging of laptops and desktops using SCCM (PX
• E).Maintain a stock of prebuilt spare machines for quick replacement and user allocati

on.2. User Onboarding and Offboard

• ingSet up devices for new joiners, including first-time login, MFA configuration, and account set
• up.Update CMDB with accurate asset and user detai

ls.3. Troubleshooting and Supp

• ortProvide advanced-level support for operating system and Office-related issu
• es.Troubleshoot OS installations, application compatibility issues, and driver conflic

ts.4. Application Deploym

• entInstall, configure, and support enterprise applicatio
• ns.Ensure smooth deployment through MECM/Intu

ne.5. Hardware and Peripheral Supp

• ortDiagnose and repair hardware issues (laptops/desktop
• s).Provide printer and meeting room suppo

rt.6. Documentat

• ionCreate and maintain detailed technical documentation, SOPs, and knowledge base articl