Service Desk Analyst

Job title: Service Desk Analyst

Location: London, UK

Work mode: Onsite

Skills: Desktop support, Networking, troubleshooting, LAN & ITIL

We at Coforge are looking for Service Desk Analyst in London, UK

Job summary

Service Desk Apprentice provides phone, remote control and desktop support to users on day-to-day issues involving, Windows 11, Office 365 and other business applications. Service Desk Apprentice will be responsible for providing basic hardware and software support for all company assets including Surface Pro's, laptops, monitors, peripherals, multifunctional printers/copiers and video conferencing equipment.

Required experience

• Basic Network understanding needed to troubleshoot issues relating to LAN.
• Knowledge on O365 suite.
• Working in business hours as specified by the customer.
• Good communication and customer skills
• ITIL foundation certified preferred
• Quick learner and should demonstrate skills and interest in IT desktop support.