Associate Service Designer

If you’re a Service Designer with a couple of year’s experience, post university and looking for a step up and want to work on meaningful, high-impact services used by millions of people, this is a role worth exploring.

We’re looking for an Associate Service Designer to support experience design across major public sector transformation programmes — helping teams understand user needs and design services that are simpler, more inclusive and easier to use

.You’ll work as part of multidisciplinary teams, contributing to service design activities while continuing to build your skills, confidence and design judgement

.What you’ll be doin

gIn this role, you’ll contribute to service design activities across discovery and delivery, helping teams better understand users, improve journeys and iterate services over time

• .
  Support the identification of user needs, pain points and opportunities, working with researchers and designers to define problems clear
• lyCreate and contribute to user journeys, service maps and design artefacts to communicate ideas and improve servic
• esHelp refine service concepts through continuous feedback, iteration and small improvemen
• tsContribute to co-creation workshops and collaborative design activities with stakeholders and multidisciplinary tea
• msWork within agile teams to develop, test and improve service solutions over ti
• meBegin to analyse basic data and research insight to identify trends, issues and opportuniti
• esClearly communicate design decisions and rationale to team members and stakeholde
• rsSupport the creation of design documentation and artefacts (e.g. journey maps, presentations, design histories) to share work open
• lyDevelop an understanding of how your work contributes to wider organisational and service strate

gy
What you’ll bri

• ng:
  Service Design experience gained in consultancy, agency or client-side environme
• nts.Experience contributing to end-to-end services across digital and non-digital chann
• els.Ability to identify user needs and map basic jour neys aligned to those n
• eedsExperience working collaboratively in multidisciplinary t
• eamsAbility to explain design decisions clearly and effecti
• velyUnderstanding of service design met hods, including journey mapping and service blueprin
• tingAwareness of data and research met hods, and how they inform design decis
• ionsUnderstanding of accessibility and inclusive design princi ples, and how to apply them in prac
• ticeStrong communication skills and attention to de
• tailConfidence to work independently with guidance from more senior desig
• nersA portfolio demonstrating y our approach, thinking and contribution to service design

work
Nice to have but not essen

• tial:Prototyping exper
• ienceKnowledge of Gov.uk Design Patterns and Design S
• ystemExperience of going through GDS asses