Cloud Engineer

About the Role

We’re looking for a skilled AWS Developer to join our dynamic Contact Centre Platform (CCP) team. Reporting to the AWS Lead Engineer, you’ll play a key role in supporting the deployment and maintenance of cutting-edge innovations hosted on AWS infrastructure—including AI models and automation tools.

Note that you must be eligible for SC Clearance.

Our offices are based in London and Leeds – you are free to attend any of these locations. We operate on a hybrid model with 2 days per week in the office.

Key Responsibilities

• Maintain and support AWS-hosted AI models and infrastructure.
• Assist in deploying services within the Amazon Connect ecosystem.
• Contribute to the route-to-live process for new features and innovations.
• Develop and maintain AWS Lambda functions using Python or Node.js.
• Design and manage CI/CD pipelines for automated deployments.
• Ensure secure handling of sensitive production data in line with FCA standards.
• Collaborate with CRRM and IPG teams to align infrastructure and release processes.
• Troubleshoot and optimise performance of AWS-hosted services.

Must-Have Qualifications

• Strong hands-on experience with AWS services (Lambda, S3, CloudFormation, Terraform, etc.).
• Proficiency in Python and/or Node.js, with experience building CI/CD pipelines.
• Solid understanding of DevSecOps principles and secure data handling.
• Familiarity with Amazon Connect and/or deploying AI models on AWS.

Why Join Us?

You’ll be part of a forward-thinking team driving innovation in customer experience through cloud technologies and AI. If you’re passionate about AWS and want to make a tangible impact, we’d love to hear from you.