Deskside Support Engineer

Excellent opportunity for Deskside Support Engineers to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.

Key Responsibilities :

• Hardware and software troubleshooting (laptops, desktops, peripherals, device setup, repairs).
• provide On-site support (non-remote) Ability to work physically on-site and resolve issues in person.
• provide Live AV / Meeting Room Support (Teams rooms, projectors, conferencing systems, troubleshooting AV issues).
• Microsoft tools troubleshooting (Windows OS, Microsoft 365, Outlook, Teams).
• Face-to-face customer support Confident interacting with users directly, professional, and user-friendly.
• Troubleshooting & problem-solving - Quick diagnosis and resolution of technical issues.

Key Skills and Experience:

• Strong hands-on hardware experience (laptops, desktops, peripherals, device setup, repairs).
• On-site support experience (non-remote) Ability to work physically on-site and resolve issues in person.
• Live AV / Meeting Room Support (Teams rooms, projectors, conferencing systems, troubleshooting AV issues).
• Microsoft tools troubleshooting (Windows OS, Microsoft 365, Outlook, Teams).
• Face-to-face customer support Confident interacting with users directly, professional, and user-friendly.
• Troubleshooting & problem-solving skills - Quick diagnosis and resolution of technical issues.
• Strong communication skills Clear updates to users, team, and management.