Deskside Support/Field Service Engineers

Cognizant is seeking Deskside Support/Field Service Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.

Role will requires travel to another site in Farnborough as required .

Responsibilities:

• Provide 1 st /2 nd line Support, IT Technician will be working on Incidents\Request from ServiceNow, laptop builds, IT inductions, incidents, requests, software installs, peripherals etc..
• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
• Troubleshoot and repair desktop computers tenure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
• Troubleshoot application issues
• Resolve users’ IT issues related to Desktops, Laptops, Windows / MAC operating systems, Printer setup, Resolve printer issues
• Work independently troubleshoot all support requests and follow escalation policies
• Responsible for computer hardware builds and maintaining inventory for computers ready deploy
• Provide support tall business users
• Establish and maintain a positive professional relationship with users and clients
• Participate in testing, documentation and implementation of assigned projects
• Additional duties as and when required

Essential Skills:

• Desktop operation and support Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts resolve technical problems with desktop computing equipment and software.
• Recommends and / or performs upgrades on systems ensure longevity; Works with procurement staff purchase hardware and software.
• Assesses functional needs determine specifications for purchases; Orders computer supplies.
• Windows 10 & Windows 11 Operating systems, MAC background, Printers troubleshooting knowledge & O365 / Adobe / Skype / MS Teams troubleshooting