End-User Computing (EUC) Lead

The End-User Computing (EUC) Lead is responsible for the strategy, design, deployment, and operational health of all end-user technology platforms, including physical and virtual desktop environments, application delivery, mobile device management (MDM), and collaboration tools. This role requires a strong blend of technical expertise, leadership skills, and a commitment to optimizing the employee experience and productivity across the organization.

Key Responsibilities

Strategy and Leadership

• Develop and execute the long-term EUC roadmap and strategy , ensuring alignment with the organization's business goals and security requirements.
• Lead, mentor, and manage the EUC technical team, fostering a culture of high performance, continuous improvement, and customer-centric service.
• Manage vendor relationships, procurement, and budget related to EUC hardware, software, and services (e.g., VDI platforms, patching tools, hardware refresh).

Engineering and Operations

• Oversee the architecture and maintenance of Virtual Desktop Infrastructure (VDI) solutions (e.g., VMware Horizon, Citrix, or Azure Virtual Desktop).
• Manage the full lifecycle of operating system deployments, patching, updates, and images (Windows, macOS), ensuring stability and security.
• Drive the effective use of modern management tools (e.g., Microsoft Intune, SCCM, or equivalent ) for unified endpoint management (UEM) and mobile device management (MDM).
• Ensure application packaging, deployment, and virtualization (e.g., App-V, MSIX) processes are efficient and reliable.
• Develop and maintain robust security posture across all endpoints, collaborating closely with the Cybersecurity team.

Employee Experience and Service Improvement

• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for EUC services.
• Act as the escalation point for complex tier 3 desktop support issues, driving root cause analysis and permanent resolution.
• Champion initiatives to improve end-user productivity through automation and technology optimization.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience: E xperience in IT infrastructure, with at least 3 years focused specifically on leading EUC, Desktop Engineering, or Service Delivery teams.

Technical Expertise:

• Deep proficiency in Microsoft Windows 10/11 operating systems and Group Policy management.
• Expertise in Endpoint Management solutions (e.g., Intune, MEM/SCCM, or similar UEM platforms).
• Proven experience managing and engineering Virtual Desktop Infrastructure (VDI) environments.
• Strong understanding of networking fundamentals, DHCP, DNS, and security practices as they relate to endpoints.

Soft Skills:

• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage projects, prioritize tasks, and handle multiple high-priority initiatives simultaneously.
• Customer-focused approach with a dedication to delivering a seamless employee experience.

Preferred Qualifications

• Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Citrix Certified Associate – Virtualization, or ITIL Foundation).
• Experience with scripting and automation technologies ( PowerShell, Python ) for infrastructure management.
• Familiarity with cloud-based productivity suites (e.g., Microsoft 365, Google Workspace).
• Experience managing global or geographically distributed EUC environments.