Immersive Experience Coordinator & Producer

The Opportunity

Cognizant is known for solving complex business problems, but in our Bishopsgate office, we do things a little differently. We have commissioned a state-of-the-art Interactive Immersion Room—a dedicated space where data becomes a story, and presentations become sensory experiences.

We are looking for a London-based Coordinator/Producer to be the heartbeat of this room. This isn’t a standard facilities role; it is a blend of creative production, theatrical hosting, and technical orchestration. You will be the bridge between our Strategy & Design team, Bristol based creative teams and our London-based clients and executives.

The Role

As the Immersive Experience Coordinator, you will own the end-to-end "performance" of the room. Your mission is to ensure that every person who enters the space is transported by the content we create.

1. Creative Production & Storytelling: Creative ownership, content responsibility and continuous improvement - make the role feel less of a passive coordinator and more of a creative partner with real influence

• Theatrical Interpretation: Work closely with the creative teams (London and Bristol) to understand the "why" behind the content. You will help translate the creative vision into the physical space.
• Creative Briefing: Act as the "on-the-ground" eyes and ears, briefing the design team on how content is landing and suggesting improvements for better immersion.
• Curation: Ensure the sound, visuals, and touch-tracking elements are perfectly calibrated for every session.
• Opportunity to shape and refine existing content based on direct client engagement (continuous improvement)
• Identify gaps/new content to discuss with FM
• Conduct QA of content (minimise need for team to travel from Bristol)?
• Curate tailored sessions from catalogued content

2. Experience Hosting & Logistics

• Stage Management: Serve as the "Host" for the room, introducing the technology to high-level stakeholders and ensuring the narrative flow of their visit is seamless.
• The Diary: Manage all bookings and scheduling for the room, ensuring maximum utilization while allowing for tech-checks and rehearsals.
• Stakeholder Management: Confidently navigate a corporate environment, liaising with executives to ensure their specific presentation needs are met.
• Hosting, stakeholder management and experience delivery - not a script reader/room operator but an adaptable experience leader to inspire our client teams
• Host senior clients and internal executives with confidence; articulate the purpose, ambition and narrative of the space at a high standard
• Interpret the audience and adapt energy, tone and flow accordingly (not scripted / not overly technical)
• Know when an SME is needed to enhance the story and confidently bring them into the experience
• Negotiate timing and format with senior stakeholders, often in time‐sensitive settings
• Respond quickly to questions, pivot live within the narrative, and elevate the experience through facilitation skill

3. Operational Oversight

• Tech Liaison: Acting as the first point of contact for our hardware partners (The Storytelling Company) to ensure the projectors and sensors are running at 100%.
• Budgeting: Track spend related to room maintenance, catering for events, and small-scale local production costs.

4. Technical competence, tools, troubleshooting and operational rhythm - intelligent stewardship of the room

• Perform simple resets, calibrations and gradually take on level‐1 troubleshooting before escalating to partners
• Review and refine SLAs with London/Bristol as new content types or timelines arise
• Learn to use iPad-based software; familiarity with Figma or design tools is advantageous
• Understand the operational cadence: several sessions per week, short sessions (~15 mins), rarely back‐to‐back
• Use non‐session time for QA, content curation, experience design and supporting broader projects
• Primarily on‐site; guardrails for same‐day requests; rare evening sessions with advance notice

5. Positioning, collaboration, working model and growth pathways - independence and opportunities

• Part of the broader Digital Experience capability (Cognizant Moment), role sits between Moment and Field Marketing
• Not a static position, intended as part of a career path with Cognizant Moment
• Independently own the room day‐to‐day while collaborating with Bristol/London creative teams and Real Estate where needed
• Opportunity to shape the wider Bishopsgate experience (e.g., packaging the office visit) where beneficial
• Track spend; potential to expand into light vendor/budget involvement if desired

About You

This role is perfect for someone with a foundation in production and/or design (perhaps in theatre, events, or media) who is looking to grow their career at the intersection of technology, design and storytelling.

• A Natural Storyteller: You understand that a room full of projectors is just hardware—it’s the narrative that makes it special.
• Technically Curious: You don’t need to be a coder, but you should be comfortable with AV, projectors, and interactive software.
• Hyper-Organized: You can manage a complex calendar and a budget without breaking a sweat.
• The "Spark": You bring energy to the room. You enjoy the "performance" aspect of hosting and can guide people through a high-tech experience with ease.
• London-Based: You will be the face of the room in Bishopsgate, maintaining a close remote connection to our creative hub in Bristol.

Why this role?

While Cognizant is a global leader in professional services, this specific role sits within our creative engine. You will have the unique opportunity to work with cutting-edge immersive technology that is rare in a corporate setting.

If you have a passion for production and want to be the "keeper of the keys" for one of the most advanced interactive spaces in London, we want to hear from you.