Technical Lead - ServiceNow
We are seeking a highly skilled Technical Lead who will act as the single point of contact (SPOC) at the client location for a DevOps project on ServiceNow. The ideal candidate will have strong hands-on development experience combined with project delivery expertise, ensuring seamless coordination between client stakeholders and the delivery team.
Key Responsibilities:
- Serve as the primary liaison between the client and internal teams for all project-related activities.
- Lead and manage end-to-end delivery of ServiceNow BAU, Integration, Implemetation and Dev project, ensuring adherence to timelines and quality standards.
- Provide technical leadership and guidance on ServiceNow modules, including ITSM, ITOM, and ITAM.
- Collaborate with cross-functional teams to ensure smooth implementation and support.
- Manage stakeholder expectations and provide regular status updates.
- Identify risks, issues, and dependencies, and implement mitigation strategies.
Required Skills & Experience:
- Hands-on development experience in ServiceNow, including scripting and customization.
- Strong knowledge of ServiceNow modules: ITSM, ITOM, ITAM.
- Proven experience in Integration and implementation of various ServiceNow modules
- Project delivery experience with ability to manage scope, timelines, and resources.
- Excellent communication and stakeholder management skills.
- Ability to work independently as the single point of contact(SPOC) at client location.
- Familiarity with Agile methodologies and ITIL processes.
Preferred Qualifications:
- ServiceNow Certified System Administrator or Implementation Specialist.
- Experience in managing large to Mid-scale ServiceNow implementations.
- Exposure to cloud platforms and integration tools.
At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.
Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.