Specialist Officer
Systems Officer
Rugby
Contract
Negotiable
Our client is looking for an experienced Systems Officer
Once a week on site at Rugby Town Hall.
Rates flexible depending on experience
Potential for Temp to Perm.
We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk
Must be familiar with front & backend functions of Civica Cx Housing (noting there are other Cx programmes but we want the housing one please). These are the main tasks that spring to mind.
Ability to build reports from Cx
Completion of annual statutory reports pulled from Cx such as LADR & LAHs and checking the data within these reports
Manage upgrades – through test and moving into live system, feeding back & resolving issues as they arise.
Ability to launch new features and modules such as SMS messaging and tenant portal.
Ability to continue developing the data on Cx such as adding leaseholders.
Have day to day account management abilities – deciding when a support call needs to be logged, logging it, comfortable in having discussions with Civica support desk & internal colleagues & moving forward to resolving the issue
Setting up & deleting new users & restricting permissions etc
Liaison with finance colleagues to make sure payments go on to accounts.
Dealing with Cx queries from users & abilities to fix some things
Working on interfaces with different systems where data needs to pass between.
Willingness to attend Cx events such as PEG & interaction with other users on the User Group to represent the Council’s interests.
Ability to manage year end processes on Cx – rent increases, changes to direct debits, exchanging data with the Benefits IT system.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer