Specialist Officer

Systems Officer

Rugby

Contract

Flexible

Our client is looking for an experienced is looking for a Systems Officer

Looking for someone who is familiar with front & backend functions of Civica Cx Housing (noting there are other Cx programmes but we want the housing one please).

We need someone who understands Civica Cx for Housing please (as opposed to other Civica products or Cx for different specialities)

This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.

These are the main tasks that spring to mind.

Ability to build reports from Cx

Completion of annual statutory reports pulled from Cx such as LADR & LAHs and checking the data within these reports

Manage upgrades – through test and moving into live system, feeding back & resolving issues as they arise.

Ability to launch new features and modules such as SMS messaging and tenant portal.

Ability to continue developing the data on Cx such as adding leaseholders.

Have day to day account management abilities – deciding when a support call needs to be logged, logging it, comfortable in having discussions with Civica support desk & internal colleagues & moving forward to resolving the issue

Setting up & deleting new users & restricting permissions etc

Liaison with finance colleagues to make sure payments go on to accounts.

Dealing with Cx queries from users & abilities to fix some things

Working on interfaces with different systems where data needs to pass between.

Willingness to attend Cx events such as PEG & interaction with other users on the User Group to represent the Council’s interests.

Ability to manage year end processes on Cx – rent increases, changes to direct debits, exchanging data with the Benefits IT system.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.  Colbern Limited along with our clients

are an equal opportunities employer