Salesforce Architect
Salesforce Field Service Lightning (FSL) Architect
Location: Reading, UK (Hybrid – 2 Days/Week Onsite)
Contract Type: Long-Term Contract
Role Overview
We are looking for an experienced Salesforce Field Service Lightning (FSL) Architect to lead large-scale FSL implementation and transformation initiatives for enterprise customers. This role requires strong hands-on technical expertise combined with architecture leadership, stakeholder engagement, and delivery oversight.
The ideal candidate will have extensive experience delivering end-to-end Salesforce FSL implementations, integrating enterprise systems, and guiding distributed Agile teams in a hybrid working environment.
Key Responsibilities
- Lead architecture, design, and delivery of Salesforce Field Service Lightning (FSL) implementations
- Drive end-to-end FSL solution design including:
- Dispatcher Console
- Scheduling & Optimization
- Service Territories
- Work Types
- Work Rules
- Service Resources
- Skills & Crews
- Mobile Configuration
- Collaborate with business stakeholders, functional consultants, and enterprise architects to define scalable technical solutions
- Translate business requirements into high-level and low-level technical designs
- Prepare and present architecture and solution design documents to architecture review boards
- Design and oversee integrations between Salesforce and external enterprise systems using REST/SOAP APIs and middleware platforms
- Lead development activities involving:
- Apex
- Lightning Web Components (LWC)
- Aura Components
- Salesforce Flows
- Triggers
- Platform Events
- Provide technical governance and ensure adherence to Salesforce best practices, coding standards, and security guidelines
- Support CI/CD implementation using SFDX, Git, and DevOps pipelines
- Guide teams on FSL Mobile capabilities including offline synchronization and mobile workflows
- Conduct peer reviews, mentor junior developers, and support technical capability building
- Participate in sprint planning, estimation, release management, and risk mitigation activities
Required Skills & Experience
Essential Skills
- 10+ years of Salesforce development and architecture experience
- Minimum 3–5 years of dedicated Salesforce Field Service Lightning (FSL) implementation experience
- Strong expertise in:
- Apex
- SOQL/SOSL
- Lightning Web Components (LWC)
- Aura Framework
- Salesforce Flows
- Integration Patterns
- Hands-on experience configuring core FSL capabilities:
- Service Territories
- Work Orders
- Scheduling Policies
- Service Appointments
- Crews & Skills
- Optimization Engine
- Strong understanding of Salesforce Service Cloud functionality
- Experience integrating Salesforce with external systems and third-party applications
- Experience working with Salesforce DevOps tools including SFDX, Git, CI/CD pipelines, and automated deployments
- Strong understanding of enterprise-scale Salesforce architecture and governance
Preferred Skills
- Experience delivering large enterprise FSL transformation programs
- Knowledge of MuleSoft or other middleware platforms
- Exposure to Experience Cloud and mobile workforce solutions
- Experience working in global Agile delivery environments
- Ability to manage multiple stakeholders and distributed teams
Certifications
Mandatory
- Salesforce Certified Administrator
- Salesforce Platform Developer I
Preferred
- Salesforce Field Service Consultant
- Salesforce Platform Developer II
- Salesforce Service Cloud Consultant
- Salesforce Application Architect
Leadership & Communication Skills
- Strong client-facing communication and stakeholder management skills
- Ability to present architecture solutions to enterprise architects and leadership teams
- Experience mentoring development teams and conducting code/design reviews
- Strong estimation, planning, and risk management capabilities
- Self-driven, analytical, and collaborative approach to delivery