IT Technician

We're looking for an enthusiastic IT Technician to join our forward thinking team and play a vital role in supporting the digital infrastructure of our school. In this hands on role, you’ll provide 1st line and overlay IT support to all members of our school community, from teachers and students to support staff and visitors, helping ensure a smooth and effective use of technology every day.

You'll work closely with the Network Manager to maintain and develop our ICT systems, support infrastructure projects, and contribute to the seamless delivery of teaching and learning through reliable tech support.

This is an exciting opportunity to apply your skills in a vibrant educational setting while developing your experience across a wide range of technologies and services.

Your responsibilities as an IT Technician will be:

• Provide day-to-day support of the school’s ICT resources ensuring that there is adequate provision to meet the needs of the staff and students.
• Assist the Network Manager with business as usual projects and to take a role in resolving infrastructure related issues.
• Provide support to the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
• Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
• Support school events and activities, ensuring that IT and AV are available for use when required.

About you

• A good logical approach to problem solving, excellent communication and stakeholder management skills with an ability to handle administration tasks with accuracy and have a willingness to learn new skills.
• Broad experience of supporting an IT infrastructure with particular emphasis on end user devices, support within an educational environment.
• Excellent troubleshooting and diagnostic skills.
• A working knowledge of/or passion to learn Microsoft Windows operating systems, VMWare, desktop applications and associated hardware such as laptops, desktops, printers and peripherals.
• Experience of working within a structured IT support/helpdesk environment.
• An ability to communicate with multiple audiences at various levels: SLT, teachers, support staff and students.
• The capability of managing multiple work streams simultaneously so strong time management skills are a must.

Experience or knowledge of the following key technologies:

• Windows 10, Windows Server 2012R2, 2016 & 2019
• Client (desktop, laptops, tablets and server hardware)
• VMware vSphere\vCenter
• Microsoft Office 365 and desktop office suite
• Active Directory, Group Policy
• Networking – DHCP, DNS, TCP/IP, VLANs, switching, firewall, wireless, WAN
• Virtual server backup technologies such as Veeam
• Mobile device management - Apple, Chromebook etc
• Audio & Visual equipment, interactive screens, whiteboards and projectors
• Anti-virus technologies

It would also be beneficial to have experience of:

• VMware Site Recovery Manager
• SAN Technologies
• Web, E-mail Security and child safeguarding
• Educational MIS systems (SIMS, Schoolbase, etc).
• Azure, InTune & autopilot (End Point Manager).

About us

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

• A base salary of up to £28,000 per annum
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Assurance, offering peace of mind with cover equivalent to four times your salary
• Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
• Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.