Retention Executive

Retention & Sales Executive (Data-Driven)

Location: Stamford - Office based ( strictly no hybrid or remote )

Hours : Monday Friday 08:45 17:30

Salary Up to £30k

Role Overview

Were looking for a commercially minded, data-driven Retention & Membership Sales Executive. This role blends relationship management, sales, and analytical insight.

Youll be responsible for retaining existing clients, driving renewals, and identifying upsell opportunities, while also engaging new prospects through targeted outreach. A key part of your success will come from interpreting data, understanding website traffic, user behaviour, and market trends to inform sales strategy and demonstrate value to clients.

Key Responsibilities

Client Retention & Account Management

Manage and nurture relationships with existing clients to ensure high renewal rates

Proactively engage clients ahead of renewal periods with performance insights and recommendations

Deliver a consultative approach, demonstrating the value of continued membership

Identify and execute upsell opportunities, including premium listings, enhanced visibility, and advertising features

Present tailored solutions based on client goals and platform performance data

Meet and exceed monthly and quarterly revenue targets

Conduct outbound outreach (primarily email) to prospective clients.

Introduce the agencys platform, value proposition, and advertising opportunities

Build a pipeline of qualified leads and convert them into paying members

Data Analysis & Insights (Core Focus)

Analyse website traffic, user engagement, and conversion data to identify trends and opportunities

Use data to support client conversations, renewals, and upselling strategies

Research clients and market segments to uncover new business opportunities

Track campaign performance and provide actionable recommendations to clients and internal teams

Cross-Functional Collaboration

Work closely with Marketing to align outreach campaigns with audience insights and trends

Partner with Operations to ensure smooth onboarding and delivery for clients

Share data-driven insights to improve lead quality and conversion rates

Essential:

Proven experience in sales, account management, or client retention

Strong analytical skills with the ability to interpret data and translate it into commercial opportunities

Excellent written communication skills, particularly for email outreach

Ability to manage multiple accounts and priorities in a fast-paced environment

Commercial awareness and a results-driven mindset

Desirable:

Experience working with CRM systems and analytics tools (e.g., Google Analytics, HubSpot, or similar)

Experience in digital advertising or marketplace platforms

Data-driven decision making

Relationship building and client retention

Persuasive communication and negotiation

Strategic thinking and problem solving

JBRP1_UKTJ