IFS Functional Consultant - Field and Service Management

My client, a leading manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management / Field Service Functional Consultant, working outside IR35, for a 9 month piece of work.

The postholder of this role will be responsible for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management.

This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions.

The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud.

Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality.

Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes.

Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models, and service entitlements to support revenue and compliance requirements.

Mobile Service Management:Deploy and support IFS Mobile solutions, ensuring real-time communication between field technicians and the central system.

Scheduling & Dispatch Optimization:Utilize IFS tools (e.g., Dynamic Scheduling Engine, Planning Board) to streamline resource allocation and improve service response times.

Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution.

Testing & Documentation:Conduct functional testing, create test scripts, and develop user guides and training materials.

Stakeholder Collaboration:Work closely with business users, project managers, and technical teams to deliver end-to-end service management solutions.

Post-Implementation Support: Provide ongoing support, troubleshoot issues, and identify opportunities for continuous improvement.

• Strong functional knowledge of IFS Service Management modules, including:
• Work Orders, Service Contracts, Warranty Management
• Resource Scheduling, Planning Board, and Field Service tools
• IFS Mobile Workforce or IFS Remote Assistance
• Experience in IFS Cloud or IFS Applications 10 (or earlier).
• Understanding of service lifecycle management, asset maintenance, and customer support processes.
• Experience with integration points between Service Management, Finance, Supply Chain, and CRM modules.
• Ability to map business requirements to system functionality and design configuration accordingly.
• Strong documentation, training, and communication skills.
• Experience in workshops, UAT, and user training sessions.

• Certification or formal training in IFS Service Management or Field Service.
• Prior experience in ERP implementation or consulting (IFS or similar platforms such as SAP FSM, Oracle Field Service, or Microsoft D365 Field Service).
• Familiarity with project methodologies (Agile, Waterfall, or hybrid).

For further details, please apply using the link and one of the team here will be in touch.