IFS Operations and Maintenance

My client, a leading business services group, is seeking to hire an IFS Operations & Maintenance (O&M) consultant to play a key role in a major transformation programme, shaping how O&M processes are designed and delivered within a modern ERP environment. This is a high-impact role which will influence how field service operations are standardised, optimised, and scaled across the business.

This role will take:

• ownership of the end-to-end design of O&M processes for a critical transformation wave.
• work at the intersection of business and technology, ensuring operational needs are translated into practical, system-enabled solutions within IFS.
• take ownership of the design of core service processes including work management, preventive and reactive maintenance, scheduling, technician execution, and service reporting.

Responsibilities:

• Leading O&M process discovery and designing the target operating model
• Defining roles, responsibilities, and cross-functional ways of working across O&M, Supply Chain, Finance, and Projects
• Owning and prioritising the O&M requirements backlog
• Ensuring alignment between business needs and system design
• Establishing KPI frameworks to drive operational performance
• Supporting change management, including training and adoption planning
• Leading business readiness for User Acceptance Testing (UAT) and securing sign-off

Requirements

• Strong background in O&M or field service operations (renewables experience is a plus)
• Proven experience in ERP-enabled transformation programmes
• Track record of leading process design across global or multi-site environments
• Ability to engage stakeholders and drive alignment across functions
• Practical understanding of field execution realities and operational controls
• Familiarity with IFS service management concepts (e.g. work orders, planning, mobile debrief)
• Experience in O&M performance improvement or optimisation programmes

For further details, please apply using the link.