Bank Clinical Administrator

Job description

Job responsibilities

JOB PURPOSE:

Provide administrative support in the Assessment and Coordination Team (ACT) supporting the community team, our inpatient unit and other clinical departments as and when necessary.

Make and receive calls, provide appropriate information to the caller and referring to the appropriate person or department as required.

Communicate information to internal and external health and social care professionals and to patients / carers.

KEY RESPONSIBILITIES:

Registering all referrals on the electronic patient record system accurately and in a timely manner.

Giving appropriate advice to referrers regarding the referral process.

Dealing with written correspondence in a timely manner and issuing letters as required.

Answering the telephone promptly and dealing with distressed or worried callers in a sensitive and professional manner.

Liaising with internal and external health and social care professionals as required.

Ensuring the safe and secure storage of all confidential data in line with current legislation.

Promoting the Hospice charitable status at all times.

COMMUNICATION AND WORKING RELATIONSHIPS:

Internal:

Head of Community Services

Modern Matron, Inpatient Team

Lead Nurses

Team Leaders

All Clinical Staff

Office Manager

External:

Patients and Carers

All External Health and Social Care Agencies across the Voluntary and Statutory

Sectors

External Suppliers

General Statements

Be familiar with and adhere to all Hospice (and relevant Trust) policies and procedures.

The post holder will work within their professional code of conduct, e.g. NMC, GMC, CIPD, AHP codes.

The post holder may be required to work in and from any Hospice or associated Company premises.

This job description is intended as an outline of the general areas of activity and will be amended from time to time in the light of the changing needs of the organisation. It will then be reviewed in association with the jobholder(s)

Confidentiality/Data Protection/General Data Protection Regulations

The post holder is expected to maintain the complete confidentiality of all material and information to which he/she has access and process and in particular the confidentiality of all personal data stored, in line with the requirements of the General Data Protection Regulations 2018 (and preceding Data Protection Acts) and professional bodies.

Any requests for clinical information disclosure must be approved by Caldicott Guardian.

The post holder must, if required to do so, process records or information in a fair and lawful way. They must hold and use data only for the specified, registered purpose for which it was obtained and disclose data only to authorised persons.

Corporate Governance

The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation, standards of business conduct, codes of openness and accountability.

Equal Opportunities/Diversity

The post holder must comply with and promote Equal Opportunities and Diversity and accordingly must avoid any behaviour which discriminates against colleagues, potential employees, patients or clients on the grounds of sex, marital status, sexual orientation, age, race, colour, nationality, ethnic or national origin, religion or belief, disability, political opinion, gender reassignment or trade union membership.

Health and Safety

Under the Health & Safety at Work Act (1974), it is the responsibility of the post holder at every level to take care of their own health and safety and that of others who may be affected by their acts at work. This includes co-operating with the organisation and Taking personal responsibility for safety as outlined in the Hospice

Health & Safety Policy and the Health & Safety at Work Act 1974 and fire regulations.

This job description is not exhaustive and may be reviewed and changed by discussion with post holder to meet the needs of the service.

Person Specification

Skills and Abilities

• Excellent verbal and written communication skills, ability to communicate with professionals , patients and carers in a dignified and clear manner
• Ability to build strong relationships
• Ability to prioritise own workload, solve problems and take proactive actions to address issues
• Computer literacy, a working knowledge of Microsoft Office, experience of using databases and inputting and extracting data.
• Self-awareness and the ability to ask for support from senior staff if required
• Ability to work flexibly over 7 days including weekends and bank holidays and have an adaptable approach to the changing needs of the service
• An understanding of confidentiality and GDPR
• An understanding of the nature of the work of the Hospice and the sensitivities of working with people at the end of their lives

• Experience using Systmone (electronic patient record system)

Experience

• Experience of working in an administrative role in a clinical environment or similar setting.
• Experience of databases and extracting data
• Experience of interacting with patients, carers and providing a high level of customer service

• Experience in call centre or similar environment
• Experience of records management

Qualifications

• A good standard of education,
• GCSEs or equivalent
• Ability to learn and be confident with complex in-house database systems

Employer details

Employer name

Community Hospice

Address

Community Hospice

185 Bostall Hill

Abbey Wood

SE2 0GB

United Kingdom

Employer's website

https://communityhospice.org.uk/