Product Manager

Product Manager (UC/Comms)

Location: London/Manchester - Hybrid/Remote

Compensation: Circa £65k basic plus excellent benefits

Description

Step into a dynamic MSP business that is rapidly gaining traction in the UK market. This role is an exciting Product Management position placing you at the forefront of the UC/Comms product portfolio. You’ll shape the future by refining existing offerings, identifying new opportunities, and defining innovative services that enhance both revenue and brand impact.

As the Product Manager (UC/Comms), you will be responsible for managing a portfolio of communication products, including Unified Communications, VoIP, and assess other communication solutions. This is both a technical and commercial product management role. You will own the product end-to-end, from presales to system configuration and delivery. You will also play a key role in driving customer uptake and ensuring optimal product performance. On a day-to-day basis, you will collaborate closely with sales, marketing, and technical teams to develop effective go-to-market strategies and maximise customer engagement.

Responsibilities

Product Strategy and Roadmap

• Develop and execute the product strategy and roadmap for communications solutions.
• Identify market trends, customer needs, and competitive landscape to inform product development.
• Collaborate with cross-functional teams to align product strategy with company goals.

Product Development

• Lead the end-to-end product development process, from ideation to launch.
• Conduct market research and gather customer feedback to identify opportunities for product enhancements and new product development.

Product Management

• Manage the entire product lifecycle, including planning, development, launch, and post-launch activities.

• Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement
• Develop strong relationships with key customers and partners to understand their needs and challenges.
• Act as the voice of the customer within the organisation.

Sales Operations & Marketing 

• Collaborate with sales and marketing teams to develop go-to-market strategies and sales enablement materials.
• Provide product training and support to sales teams to drive product adoption and revenue growth.
• Participate in customer presentations, trade shows, and industry events to promote our communication products
• Work with the presales team to develop proposals and solutions that meet customer requirements
• Collaborate with the operational service delivery and provisioning teams to ensure seamless delivery and implementation of customers' communication solutions.

Essential Requirements

• Experience in the telecommunications industry.
• Strong knowledge of Unified Communications (UC/UCaaS) products, technologies, and best practices.
• Proven track record of successfully launching and managing communications products.
• Excellent analytical, problem-solving, and decision-making skills.
• Outstanding communication, social, and organisational skills.
• High degree of initiative and leadership, with the ability to engage teams and drive a product through its lifecycle.
• A proactive, "can-do" attitude, capable of managing challenges with ease.
• Ability to communicate effectively at all levels, with excellent written and oral skills.
• Self-motivated and able to motivate others, demonstrating reliability and responsibility.