Technical Account Manager

Strategic Technical Account Manager

London

£60k basic, Bonus and excellent Benefits.

Our client is a leading provider of Fibre connectivity and Managed IT Services, supporting businesses across South and the wider UK market.

We're looking for a Strategic Account Manager to build long-term partnerships with some of our most important customers, helping them get the most from their investment

You'll work closely with the Head of Strategic Accounts, Service Delivery and teams across Vorboss to ensure our customers receive an exceptional experience while helping shape their technology roadmap for the future.

You will build a strong understanding of each customer’s technical landscape and business priorities, offering proactive advice and support throughout the customer journey. By working closely with Sales, Solutions, Engineering and Service Delivery teams, you will help increase product adoption, reduce technical risk and deliver clear, measurable outcomes.

Key responsibilities:

• Own the realtionship with our clients top 10 strategic customers, becoming their primary point of contact and trusted partner.
• Create and maintain Technical Success Plans that drive adoption, optimisation, upgrades, migrations and service improvement.
• Recommend solutions that improve performance, resilience, scalability, security and measurable customer outcomes.
• Spot technical risks early and coordinate mitigation plans, including disaster recovery, continuity and security input where needed.
• Work closely with Service Delivery Managers to review incidents, service requests, change management and overall service performance
• Capture customer feedback and identify value-led opportunities that support renewals, product improvements and long-term account growth.

Your Skills and Experience

Essential

• Proven experience managing strategic customer relationships within a technology, MSP, ISP or telecommunications environment.
• Strong understanding of service delivery, including SLAs, KPIs, service desks and account management.
• Experience developing technical roadmaps, proposals and long-term technology strategies with customers. .
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong stakeholder management, planning and problem-solving skills.
• A collaborative approach with the ability to work effectively across technical and commercial teams.
• Commercial awareness and a customer-first mindset.

Desirable

• Knowledge of cloud platforms, networking technologies or cybersecurity solutions.
• Relevant technical or industry certifications.