Product Design Technical Writer

As the organisation's  Product Design Technical Writer, you will be leading the way on the design documentation necessary to implement exciting legislative changes and upskilling and supporting our teams. You'll be responsible for helping us define, streamline and implement our approach to design and technical documentation within the organisation. You'll support the drafting of templates and exemplars and define appropriate storage structures. You will be the contract owner for relevant documentation tools and train and upskill the team.

We're in an exciting phase of organisational growth and change as we implement important legislation that will protect UK businesses and our economy. We're a cross-discipline team, offering opportunities to work together to resolve complex documentation challenges that enable us to deliver great outcomes. We're also a team who believe strongly in the value of professional development, whether that's through our active internal communities of practise, our cross-government communities and events or the learning and development opportunities we offer. You'll be using your skills to make a difference in delivering services that will be used by millions of users and that impact the UK economy.

Watch this video to find out more about working in Digital at Companies House

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Find out more about what a great place Companies House is to work

Please note - Companies House cannot offer Visa sponsorship to candidates through this campaign. Additionally, Security Clearance is an essential requirement (minimum residency criteria is in the UK for at least 3 of the last 5 years). Please see 'Things you need to know' section below for more information.

Job description

We're looking for a Technical Writer to join our Product Design team and work alongside our Analysts, Product Managers and User Centred Design professions. You'll be supporting our leadership team to set standards, create templates and define ways of working and champion technical writing standards.

Your responsibilities will include:

• Collaborating with Heads of Profession, our Analysis, User Centred Design and Product Management teams and other stakeholders to obtain an in-depth understanding of our services and processes and the documentation requirements and creating accessible design documentation templates.
• Creating Product Design documentation and supporting staff in creating documentation after a thorough collaboration with subject matter specialists and technical staff. Improving existing and potential content, converting complex documentation to easy-to-understand language for technical and non-technical audiences.
• Circulating product design information and documentation and encouraging the sharing of information.
• Working with Heads of Profession to define our documentation Standards, ensuring the quality of documentation is met and targets the correct audience. Ensure documentation is relevant and is kept up-to-date. Ensuring we minimise duplication / redundancy.
• Familiarising yourself with product design methodologies and best practises and implementing this in our documentation and templates.
• Defining access control (secure docs).
• Keeping up to date with documentation best practices and cross government communities of practise and innovating and implementing within the team.
• Choosing the appropriate documentation medium (SharePoint, Confluence, GitHub, Mural, Figma), data structure and storage, supporting staff training and best practises.
• Managing contracts for Product Design documentation software.

  Person specification

  We are looking for someone with the following:

  • Experience defining, implementing and writing design documentation for digital or other complex technical services or products and supporting others to do so in an agile organisation.
  • Experience working closely with relevant stakeholders to understand the impact of and influence future organisational requirements to refine documentation roadmaps.
  • Experience influencing senior stakeholders and communicating with both technical and non-technical audiences.
  • Proven ability to build consensus between diverse and often conflicting interests, to achieve agreement on design standards and documentation.
  • Familiar with design documentation; process flows, ‘as is' and ‘to be' flows, road maps, stakeholder maps, etc.
  • An eagerness to influence how digital services are documented and delivered.
  • A systematic collaborative approach to solving problems.
  • Experience implementing change and innovative approaches to technical writing and support the successful adoption of such ideas, driving improved performance.

    About the team

    The Product Design team sits within our Digital and Technology team and is made up of three professions: Product management, Analysis and User Centred Design. We are passionate about users and ensuring their needs are met. When building our digital services we are responsible for understanding user needs, gather requirements, designing services, prioritising how those services are built and monitoring and iterating those services. Companies House is a fast-paced delivery environment where we are delivering important legislative change.

    Companies House values its people, their contributions and has created a real sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, and we believe passionately in the employee experience with is prevalent through the engagement, wellbeing and development strategies which have resulted in Platinum Investors in People and MIND index awards.

     

    Benefits

    Alongside your salary of £41,571, Companies House contributes £12,043 towards you being a member of the Civil Service Defined Benefit Pension scheme.  Find out what benefits a Civil Service Pension provides.

     

    We offer an excellent benefits package that includes:

    • a generous 30 days annual leave plus 8 bank holidays and 1 privilege day
    • enrolment into the  Civil Service Pension Scheme with a contribution rate of averaging 28%
    • a range of recognition schemes including instant awards to thank and recognise each other's efforts and contributions
    • strong ethos of equality, diversity and inclusion
    • great work life balance with flexible and mobile working available for many roles
    • a pro-active approach to employee wellbeing that allows our employees to flourish and be their best at work and has enabled us to become an  Investors In People platinum accredited employer
    • online financial support and advice
    • seasonal flu jabs
    • generous maternity, paternity, adoption and shared parental leave allowances
    • a focus on career development and progression
    • a number of inclusive network groups to support our colleagues and a great sports and social society
    • cycle to work scheme
    • staff discount scheme
    • holiday play scheme for children
    • 3 days paid volunteering leave

       

      Next Steps

      Click  'Apply Now' to be taken to our main advert Civil Service Jobs where you can see more details regarding the role, the incredible benefits we have to offer and what it's like to work in Companies House.

       

      If you have any questions about the role or process, please reach out to kjones6@companieshouse.gov.uk.

       

      This role closes on 13 July 2025.