- £32,000 - £38,000
- Hemel Hempstead
- 25 days annual leave plus bank holidays
An established business is hiring an
experienced Service Operations Coordinator to support a busy service department. This is a
hands-on operational role and
requires prior service coordination experience — applications from candidates with general admin experience only will not be considered.
Key Responsibilities - Dispatch and coordinate service calls to field engineers
- Manage engineers’ schedules and daily workloads
- Own service tickets from request through to completion and billing
- Monitor and prioritise urgent service requests
- Manage a high-volume service inbox
- Order service parts and coordinate site deliveries
- Track parts, inventory, and service documentation accurately
- Liaise with suppliers regarding parts, warranties, and RMA processes
Essential Experience - Previous experience in a Service Operations / Service Coordinator / Service Desk role
- Experience working with ticketing systems, engineer dispatch, and time-critical service environments
- Strong organisational skills and attention to detail
- Confident communicator with customers and engineers
Location & Working Pattern - 3–4 days in the office based in Hemel Hempstead
- 1–2 Days working remotely
Package - £32,000 – £38,000 salary (depending on experience)
- Private medical care
- 25 days holiday + bank holidays
- Pension & phone allowance