- Provide technical support and troubleshooting to both engineers and end users
- Support the Service Scheduling team when required.
- Deliver accurate, timely information to engineers and customers.
Security Systems Remote Technical Support Engineer - Belfast (Office Based) Location: Belfast Office
Salary: £30,000
Hours: 4 on / 4 off shift pattern (2 days, 2 nights - 6am-6pm / 6pm-6am)
Contract: Full-time, 100% office-based We are seeking a
Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams. Key Responsibilities:
- Provide technical support and troubleshooting to both engineers and end users across fire and security systems.
- Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts.
- Prioritise workload to ensure contractual deadlines are met.
- Handle customer calls with professionalism, meeting internal service standards.
- Support the Service Scheduling team when required.
- Deliver accurate, timely information to engineers and customers.
Essential Requirements:
- Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire).
- Strong customer focus and excellent telephone manner.
- Team player with strong interpersonal and communication skills.
- Ability to prioritise and manage workloads effectively.
- General fire systems knowledge with Network/IP-based product experience.
Desirable Skills:
- Knowledge of UDL software across Galaxy, ATS, Intruder Panels.
- Experience with Cash4Windows.
- Exposure to enterprise-level networked CCTV systems (e.g., Cathexis).
- Remote programming experience for enterprise-level access control systems.
Why Apply?
- Competitive salary with structured shifts.
- Office-based role with opportunities to develop technical expertise.
- Flexible working requests considered from day one.
If you're an experienced fire and security engineer with strong technical knowledge and excellent communication skills, this is a great opportunity to step into a support-focused role with career progression potential.