Infrastructure Support Engineer
Location: UK - Bristol, UK - Hatfield | Job-ID: 219441 | Contract type: Standard | Business Unit: Information TechnologyLife on the teamIn this role you will be providing 3rd Line technical support to the hardware and software of the desktop environment, including SCCM, Group Policy, and deployed applications. In addition you will be assisting in the creation and management of Windows Images (WIMS) to supplement the Operating System Deployment (OSD) for desktops, laptops & workstations on the client's estate.The role will also require you to assist the delivery of IT Services to the end client through supply of contracted services/value add as well as delivering an effective and efficient customer focused service to all staff for clients.This role will require you to succesfully complete high level goverment vettingWhat you'll doManagement of WIMS and OSD for desktop environmentDevelopment and creation a standard WIM imageProduction of OSD task sequencing for various H/W platformsAssistance in testing of newly created SOE’s Troubleshooting of SOE or build-related issuesLiaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgradesDocumentation of all technical solutions within the Service Desk knowledge baseProvision of technical support and training to 1st and 2nd Line Service Desk AnalystsTesting and documentation of new hardwareWriting of user documentation to support the front office hardware and software infrastructureInvestigation into new product and solutions including recommendationsCreation of group policies and administration of existing onesAnalysis, management, and deployment of Microsoft patches to the desktop environmentWhat you'll needIn depth knowledge of Microsoft client operating systems (Windows 10/11)Active Directory and GPO’sMicrosoft SCCMMicrosoft Group Policy administrationExtensive experience of working in a desktop support environmentKnowledge of WIMS & their management.Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit.Network InfrastructureAbility to manage & create documents which are professional & articulate.ITIL awarenessSuccesfully complete high level goverment vetting About usComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.Interested in joining a company with a strong sense of community We’re growing. We’re hiring. We encourage. We empower. We support.#winningtogether #peoplematter