Onsite Product Support Specialist

Job Title: Onsite Product Support Specialist

Job Type: Permanent

Salary: £40-50k

Working arrangement: 5 days a week onsite

Office Location: Central London

About the Client

An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse range of products and instruments in both the primary and secondary markets.

About the Role:

A Product Support role, focussing primarily on a market-leading, real-time trade and post-trade services platform which provides continuous coverage and enables clients worldwide to purchase from a responsible, diverse asset inventory via a secure, web-based portal for onward sale to their own clients and counterparties.

Key responsibilities include:

• To elicit, analyse and document business requirements for clients
• Support of development, testing and implementation of changes to the platform
• Support Clients On-Boarding and client testing requirements
• Providing application demos to clients

Required Skills and Experience

• Strong analytical skills (Business Analysis background preferred)
• Ability to relay requirements and interact with developers
• Knowledge of the SDLC and experience of managing testing processes
• Strong understanding/support/testing of APIs
• Degree in technical, computer science or information technology (desirable) 
• Previous experience of client interaction/onboarding in a support environment would be beneficial.

Why you should apply:

• A fast-paced and dynamic environment where you will have a real opportunity to make an impact in a finance sector organisation
• Excellent Benefits (Private Medical, Life Assurance, season ticket loan, Membership to Perkbox)
• An equal opportunities employer, who has signed the Women in Finance Charter
• It’s a great place to work!

To be considered, please complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy