Associate Consultant

Founded by former Benchling employees, ComputedField specialises in guiding biotech teams across Europe, the US East Coast, and Asia Pacific in implementing, managing, and improving the scientific software systems that support their R&D work. We provide “Lab Informatics Expertise as a Service”, tailored to each customer’s unique goals.

Our work spans platforms such as Benchling, Uncountable, ELN/LIMS systems, data capture tools, workflow systems, reporting tools, and the broader technology ecosystem that biotech teams rely on every day.

With deep product knowledge and over a decade of experience at the intersection of scientific research and digital technology, ComputedField is dedicated to empowering scientists and researchers to do their best work. Our philosophy is simple: our customers’ achievements are a direct reflection of our success.

Join our small, fully remote team, where we take pride in our strong team spirit, unwavering commitment to quality, and absolute dedication to our customers.

Role Overview

 

Your main role will be to work closely with our biotech customers, ensuring their scientific software systems run seamlessly for their teams. As their dedicated lab informatics platform lead, you will be the go to expert helping troubleshoot issues, optimise system usage, configure platforms to fit scientific workflows, lead data model and workflow refresh sessions, and support onboarding and upskilling so customers continuously get the most out of their technology ecosystem.

As part of our energetic, growing team, you’ll work independently with customers while collaborating on larger projects. As an early member of our team, you will play a direct role in shaping ComputedField’s direction, strategy, processes and culture. In our fully remote environment, you will need to balance autonomy with our commitment to deliver quality and dedication to our customers.

This role is ideal for someone passionate about life sciences, who enjoys problem-solving, building genuine relationships, and thrives in a fast paced, flexible environment.

Responsibilities

 

Main

 

• Serve as the dedicated lab informatics platform lead for biotech customers, ensuring smooth operation and optimal use of scientific software systems for their internal teams.

• Troubleshoot and resolve technical and workflow-related issues across platforms such as Benchling, Uncountable, ELN/LIMS systems, reporting tools, and related technologies.

• Configure and customise biotech software platforms to align with customers’ specific workflows, data models, and research needs.

• Collaborate with customer teams to understand their scientific workflows, business objectives, technical requirements, and pain points.

• Lead discovery, optimisation, and data model refresh sessions to ensure customer systems continue to meet evolving scientific and operational requirements.

• Support customer onboarding and upskilling by conducting virtual and in person training sessions to help internal teams maximise the value of their software systems.

• Collaborate with customer teams to identify areas for workflow improvement, platform enhancement, better data capture, and improved reporting.

• Work independently with customers, managing your own projects while contributing to larger, team based initiatives.

• Develop deep expertise in biotech software platforms, scientific workflows, troubleshooting approaches, and customer support practices.

• Create and update internal and external knowledge resources, including guides, documentation, training materials, and reusable implementation patterns.

• Thrive in a fully remote environment by managing your own workload independently while fostering strong collaboration and communication with the team. Balance self-management with contributing to our collective success through regular team engagement and support.

Secondary

 

• Support internal process improvements to continuously improve our company operations and optimise the customer experience.

• Build industry connections through networking efforts, represent the company at industry events, and engage with online communities.

• Support business development, including joining sales calls, scoping projects, and drafting proposals for prospective customers.

• Independently manage client support while collaborating with the team on larger, more complex projects.

• Build relationships with industry contacts and contribute to networking efforts, representing the company at industry events or in online communities.

Qualifications and Experience

 

• BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, or a similar life science field, required. This role is a great fit for recent graduates.

• You have some experience in a lab or research environment, allowing you to relate well to scientists and grasp complex scientific ideas quickly.

• Experience with scientific software, lab informatics, technology, data modelling, data analysis, or digital workflows is highly advantageous. Experience with ELN and LIMS platforms such as Benchling and Uncountable is ideal.

• Technical skills such as SQL, API integration, Python, data analysis, or workflow automation are not required but advantageous.

• Experience in a customer oriented role, for example through a job, internship, support role, consulting role, or customer-facing project.

• Excellent communication skills, both verbal and written. You can efficiently assess a customer’s question or concern, utilise or gather relevant knowledge, and deliver a meaningful solution or response.

• Excellent organisational and time management abilities. You can efficiently juggle competing demands, prioritise tasks appropriately, and manage your own time effectively.

• Empathy and diplomacy are central to your approach. You prioritise customers, understand their needs, and offer solutions that enhance their experience. You handle challenging client requests with care, set realistic expectations, and take appropriate corrective actions when necessary.

• Independent and proactive, you have a strong self starter mentality and excel in fast paced, ever evolving environments.

• Curious, creative, and persistent, you are a strong advocate for customers, always ready to dive in, learn new systems, and solve the issues they face.

What we offer

 

• Competitive salary – We offer a compensation package that reflects your skills and contributions.

• Competitive bonus structure – Your success directly impacts the company, and we reward that through company performance based bonuses.

• Yearly home office stipend – We support your productivity and comfort with an annual allowance for your home office setup.

• 30 days of Paid Time Off – We prioritise work-life balance, giving you time to rest and recharge.

• Company wide winter holiday shutdown – Enjoy time off during the holiday season as we take a collective break to unwind.

• Fully remote work – Flexibility to work from anywhere while staying connected to a dynamic, collaborative team.

Join us to be part of a team that values innovation, teamwork, and flexibility, while ensuring you have the support and freedom to thrive.

Interested or know someone who might be a great fit?

 

We’d love to hear from you. Reach out to us at hello@computedfield.com with your resume and a brief introduction, or feel free to refer someone you think would excel in this role. We look forward to connecting.