Head of Business Operations

Job Title: Head of Business Operations & Engineering

Location: London, UK (Hybrid)

Industry: B2B SaaS / Technology

Employment Type: Full-Time

About the Company

We are a high-growth B2B SaaS company headquartered in London, delivering enterprise-grade solutions that help businesses streamline operations, improve customer engagement, and scale efficiently. Our platform is trusted by global clients across industries, and we’re backed by leading investors who believe in our mission to transform how businesses operate through intelligent software.

Role Overview

We are seeking a strategic and execution-focused Head of Business Operations & Engineering to lead cross-functional initiatives that drive operational excellence and technical innovation. This role sits at the intersection of product, engineering, and business strategy, and is ideal for a leader who thrives in a fast-paced, data-driven environment. You will be responsible for aligning engineering capabilities with business goals, optimizing internal processes, and scaling our operational infrastructure to support rapid growth.

Key Responsibilities

Business Operations

• Design and implement scalable operational frameworks across departments
• Lead strategic planning, OKR development, and performance tracking
• Partner with Finance, Sales, and Customer Success to improve cross-functional workflows
• Drive process automation and systems integration to enhance efficiency
• Oversee vendor management, procurement, and compliance initiatives

Engineering Leadership

• Collaborate with the CTO and product teams to align engineering priorities with business objectives
• Manage engineering operations including resource planning, delivery timelines, and quality assurance
• Implement best practices in agile development, DevOps, and technical documentation
• Monitor key engineering metrics and drive continuous improvement
• Support hiring, onboarding, and professional development of engineering talent

Requirements

• Proven experience in a senior operations or engineering leadership role within a B2B SaaS environment
• Strong understanding of SaaS business models, metrics, and enterprise customer needs
• Demonstrated ability to lead cross-functional teams and drive strategic initiatives
• Technical background with experience managing software development teams
• Excellent analytical, organizational, and communication skills
• Experience with business intelligence tools, CRM systems, and agile methodologies
• Bachelor's degree in Engineering, Business, or a related field; MBA or advanced technical degree preferred

What We Offer

• Flexible working arrangements and generous holiday allowance
• Private healthcare and wellness benefits
• A collaborative, mission-driven culture with room to innovate
• Opportunity to shape the future of a scaling SaaS company