Knowledge Management Lead

Knowledge Management Team Lead - Remote (UK)

Salary: up to £50,000.

About the Company

We're a leading innovator in commercial software solutions designed specifically for IT service and cloud computing providers.

The Opportunity

We're seeking a passionate and experienced Knowledge Management Team Lead to spearhead the development and ongoing success of our knowledge platform. In this leadership role, you'll play a pivotal role in fostering efficient knowledge sharing and documentation across our organization and with valued clients.

What You'll Do

• Lead the management, curation, and continuous improvement of our knowledge platform, ensuring accessibility, relevance, and user-friendliness.
• Champion best practices for creating, sharing, and updating internal and external documentation.
• Oversee the creation, review, and update of software product documentation, collaborating with stakeholders across the company.
• Develop and implement a comprehensive knowledge roadmap, ensuring both new and existing features are well-documented.
• Manage the deployment, maintenance, and support of Learning Management Systems (LMS), training staff on efficient usage.
• Provide leadership and direction to the Knowledge Management team, setting objectives, managing performance, and fostering collaboration.
• Develop and deliver high-quality training sessions aligned with company standards.
• Continuously research and implement the latest knowledge management trends and best practices.

You're the Ideal Candidate if You Have

• 4-6 years of experience in Knowledge Management with leadership responsibilities
• Proven xperience in creating Software Documentation guides
• A strong track record of training delivery and content creation
• The ability to lead, mentor, and collaborate effectively
• Excellent communication skills, written and verbal
• The ability to work remotely and manage a geographically dispersed team

Bonus Points for

• Proficiency in knowledge management systems and various LMS platforms
• Experience in creative decision-making and project design roles
• A background working in global product-based organizations