Knowledge Management Lead
Knowledge Management Team Lead - Remote (UK)
Salary: up to £50,000.
About the Company
We're a leading innovator in commercial software solutions designed specifically for IT service and cloud computing providers.
The Opportunity
We're seeking a passionate and experienced Knowledge Management Team Lead to spearhead the development and ongoing success of our knowledge platform. In this leadership role, you'll play a pivotal role in fostering efficient knowledge sharing and documentation across our organization and with valued clients.
What You'll Do
- Lead the management, curation, and continuous improvement of our knowledge platform, ensuring accessibility, relevance, and user-friendliness.
- Champion best practices for creating, sharing, and updating internal and external documentation.
- Oversee the creation, review, and update of software product documentation, collaborating with stakeholders across the company.
- Develop and implement a comprehensive knowledge roadmap, ensuring both new and existing features are well-documented.
- Manage the deployment, maintenance, and support of Learning Management Systems (LMS), training staff on efficient usage.
- Provide leadership and direction to the Knowledge Management team, setting objectives, managing performance, and fostering collaboration.
- Develop and deliver high-quality training sessions aligned with company standards.
- Continuously research and implement the latest knowledge management trends and best practices.
You're the Ideal Candidate if You Have
- 4-6 years of experience in Knowledge Management with leadership responsibilities
- Proven xperience in creating Software Documentation guides
- A strong track record of training delivery and content creation
- The ability to lead, mentor, and collaborate effectively
- Excellent communication skills, written and verbal
- The ability to work remotely and manage a geographically dispersed team
Bonus Points for
- Proficiency in knowledge management systems and various LMS platforms
- Experience in creative decision-making and project design roles
- A background working in global product-based organizations
- Company
- Connect Group
- Location
- London, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £45000 - £50000/annum
- Posted
- Company
- Connect Group
- Location
- London, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £45000 - £50000/annum
- Posted