Senior IT Engineer

Senior IT Engineer

Connect Group are working with a leading global recognised leader in their industry, known for developing innovative software and hardware solutions that power the entertainment and installation sectors.

If you're passionate about contributing to the future of advanced technical solutions that shape unforgettable experiences, you'll find a dynamic and challenging environment here

Salary: Up to £40,000 DOE

Job Responsibilities:

• Effectively manage user requests for assistance, utilising designated helpdesk systems to track, prioritise, and resolve issues promptly and professionally.
• Collaborate closely with external vendors and internal IT staff to expedite problem resolution, proactively seeking support when necessary and maintaining accurate contact logs.
• Support IT asset management by coordinating equipment delivery, repair, and relocation, meticulously tracking all movements and notifying management of changes.
• Provide effective end-user training and support for desktop applications like Office 365 and Windows 10.
• Administer user and system accounts across critical platforms including Windows Server, SQL 2016, the Warehouse Management system, and Sage 300.

Skills Required:

• Demonstrated experience with Active Directory, DNS, and DHCP.
• Experience with networks (LAN, WAN) and patch management.
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery.
• Experience working with Avaya or similar IP-based phone systems.
• Experience with helpdesk tools and ticket routing.
• Experience supporting enterprise resource planning systems (SAP, Oracle, Sage, or MS Dynamics).
• Ability to work in a changing and creative environment.

Like the look of these roles? Reach out to me at (email address removed)