Level 3 Support Engineer

3rd Line IT Support Engineer

Salary: Up to £45,000 DOE.

Location: Kings Lynn

Work Pattern On-Site

Connect IT have partnered with a leading IT support and MSP provider in the East of England. Our client are looking to expand their team due to service demand so it’s a very exciting time to join the company. They is looking for a self-motivated support engineer who wants to learn and continue to advance their technical knowledge.

Skills 

• 5 years’ experience in IT Support.
• Excellent customer service skills.
• Strong experience with Microsoft 365, Exchange, and Windows OS Servers.
• Brilliant customer-facing skills and phone manners.
• Experience with Azure Installation.
• SharePoint Administration.
• Experience with Network Installation.
• CCNA/CompTIA Network+
• Knowledge of ITIL Framework.
• Experience with UTM/Watchguard

Responsibilities 

• Deliver comprehensive IT support to clients (2nd/3rd line)
• Proactively monitor client infrastructure using RMM solutions
• Manage customer issues from initial report to resolution, ensuring adherence to SLAs.
• Continuously document processes and implement improvements.
• Leading customer IT projects.
• Monitoring system performance and proactively identifying potential problems.
• Implementing new systems and upgrades.
• Maintaining and optimizing server infrastructure and network configurations.

If you are interested in the 3rd Line IT Support Engineer role, please submit a copy of your CV.