Customer Success Manager

Enterprise Customer Success Manager – London

Company

• This business is a fast-growing SaaS company who support enterprises businesses within chemicals, biotech, pharmaceutical, advanced materials and food and beverage.
• The business has doubled in size in the past 12 months.
• They have offices in the US, UK and Germany.
• They are recognised as a leader providing of data software for R&D teams.
• An amazing company to work for – they have 4.8* Glassdoor reviews.
• Series A funded company – they’ve raised around $35M in funding to date.

Role

• Take full responsibility for the long-term success of enterprise customers post sale, focusing on renewals and account growth.
• Oversee onboarding and implementations and coordinating timelines and ensuring strong alignment between internal teams and customer stakeholders.
• Drive higher engagement by conducting consistent check-ins, leading business reviews, and maintaining a deep understanding of how customers are using the platform.
• Build trusted advisor relationships by clearly demonstrating value and ROI, providing strategic recommendations, and proactively supporting customer goals.
• Partner with Implementation and Product teams to build insights that enhance the product experience and overall customer journey.
• Serve as the internal champion for customers by elevating their feedback, needs, and opportunities for improvement.

Ideal candidate

• You have a minimum of 12+ months experience in a CSM / AM role at a SaaS company.
• Experience of managing enterprise projects.
• Enjoy working in a fast-paced start-up environment.
• Based in London and are happy to work in a hybrid model.
• Have an interest or background in science.

What you get

• £70,000-£100,000 basic salary + 30% uncapped commission + shares + private healthcare + other benefits.
• Clear progression plan into more senior IC roles and management.