Service Desk Analyst
We are looking for 2 x Service Desk Analysts for an immediate start.
You will be joining an established IT service desk where you will be first point of contact for technical support, providing 1st/2nd line resolution of hardware/software and network related issues as well as undertaking user administration and access related tasks.
Key Skills and Experience
- Previous experience working on an IT Service Desk in an ITIL environment
- Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration
- Experience of Adobe and Antivirus software
- Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.)
- Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols
- Basic networking skills e.g. LAN/WAN/VPN support
- Experience working in a high call volume environment.
- Motivated individual with a positive ‘can do’ attitude.
- Great team player
- Good analytical, problem solving and communication skills
- Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods
- Works well under pressure and can multi-task
- The ideal candidate will also hold a full clean driving licence as travel between group sites may be required.
This is a 3 month contract with the possibility of a permanent role at the end of the contract.
Please note this role is performed on-site 5 days per week.
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