First Line IT Support Technician

First Line IT Support Technician

Package

• Salary circa £30,000

• Company profit scheme

• Life assurance

• Private healthcare

We are supporting a well established global engineering technology business with a strong reputation for quality and innovation. The organisation operates internationally and is recognised for its positive culture and commitment to staff development.

This position sits within a small, collaborative IT team base just outside of Glasgow. The role will be site based, with some flexiblity for hybrid working once established.

If you are looking for a stable, well structured environment within a supportive small team, this would be a great opportunity to step into.

The Role

As a First Line IT Support Technician, you will act as the first point of contact for internal users across the business. This is a structured internal support environment.

Key responsibilities include:

• Providing first line helpdesk support via phone, email, MS Teams and ticketing systems

• Diagnosing and resolving hardware, software and basic network issues

• Supporting Microsoft 365 and cloud based systems

• Managing user accounts, permissions and devices

• Escalating more complex issues where required

• Accurately documenting issues and resolutions

You will gain exposure to cloud technologies and work closely with wider IT functions, making this a strong opportunity for someone looking to grow within IT support.

About You

• Foundational experience within an IT helpdesk or first line support role

• Good working knowledge of Microsoft 365

• Understanding of Windows environments and basic networking

• Strong communication skills and a customer focused mindset

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