Workplace Platform Lead

Job Description We are seeking a Workplace Platform Lead to join our Group Technology team in Milton Keynes. You will own your platform-as-a-product, including the design, implementation, operating, governance and compliance and regulation. You will apply a product management mindset to release early and often, adapting to customer input and feedback and using data to prove value and improve service. Your expertise will lead an aligned and communicated vision, roadmap and delivery, building trust with your customers and stakeholders – whom you will communicate with frequently.You will scale your platform through your technical team, 3^rd party providers, automation and taking advantage of new technology. As Connells embeds ‘change as usual’, leadership and mentoring of the team is just as important to help them leverage new ways of working, tools and technology.Key Responsibilities:

• Subject matter expertise: Providing thought leadership, vision and technical due diligence
• Continual delivery of mandatory changes, discretional improvements and operational management of this platform
• Incident response and resolution and root cause analysis and fix to ensure a 24x7x365 capability
• Delivering the workplace capability and to steward the team's professional development
• Alignment both to enterprise architecture and technology principles, patterns and policies, and across the department to ensure a consistent and coherent IT infrastructure capability in line with business strategy
• Governance of teams consuming this platform capability in a safe, reliable and sustainable way
• Suppliers: Day-to-day contract and performance management

Experience and Skills Required:

• Experience in leading and managing a workplace team, ideally in an agile value-stream operating model
• Experience in operating in a full 24x7x365 reliability lifecycle, ideally also designing and improving it
• Professionally qualified in on-premises and public cloud workspace deployments, ideally with a relevant degree or post-graduate qualification
• Proven experience in designing, implementing and supporting solutions, ideally with at least national infrastructure exposure
• Experience in data-informed decision making, ideally in an OKR framework
• Proactive problem-solver and used to managing pressure, ideally at a scale relevant to Connells
• On-premises and public-cloud exposure including migrating to the latter, ideally within a significant or completed hosting transformation initiative
• Technology exposure, ideally at a scale relevant to Connells:

1. VDI/DaaS, SCCM, Microsoft Intune
2. End-user compute (desktop, laptop, mobile, thin client Win365)
3. Microsoft Office 365 applications (Outlook, SharePoint, Office)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.?